Effective Date: February 8, 2025

This Privacy Policy describes how Plumbing Supply R Us (“Company,” “we,” “us,” or “our”) collects, uses, and protects information obtained from users (“User” or “you”) when accessing www.plumbingsupplyrus.com (“Site”). This policy applies to all products and services offered by Plumbing Supply R Us.

1. Personal Identification Information

We may collect personal identification information from Users in various ways, including but not limited to:

  • When Users visit our Site
  • Register an account
  • Place an order
  • Subscribe to newsletters
  • Fill out forms
  • Engage in customer support
  • Participate in promotions, surveys, or other Site features

Users may be asked for information such as their name, email address, phone number, mailing address, billing address, and payment details (including credit card information). Providing this information is voluntary, but certain features and transactions may not be available without it.

Users may also visit our Site anonymously. However, some Site functionalities may be limited for anonymous visitors.

2. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This information may include:

  • Browser type
  • Operating system
  • Internet service provider details
  • IP address
  • Device information
  • Pages visited and time spent on the Site
  • Clickstream data and referral URL

This data helps us analyze trends and improve our services.

3. Web Browser Cookies & Tracking Technologies

Our Site may use “cookies” to enhance User experience. Cookies are small data files stored on your device that help us understand User behavior, customize content, and provide a better browsing experience.

Users may configure their web browsers to refuse cookies or alert them when cookies are being sent. However, some parts of the Site may not function properly without cookies.

We may also use web beacons, pixel tags, and other tracking technologies to improve our services and marketing efforts.

4. How We Use Collected Information

Plumbing Supply R Us may collect and use Users’ personal information for the following purposes:

  • To process transactions: We use the information provided when placing an order solely to fulfill that order. We do not sell or share payment details with third parties except as required to process payments.
  • To improve customer service: Your information helps us respond more effectively to inquiries and support requests.
  • To personalize the user experience: We analyze aggregated data to improve Site navigation and offerings.
  • To enhance security: We use collected data to monitor and prevent fraud, unauthorized transactions, and other security threats.
  • To send marketing communications: If Users opt-in to receive updates, they may receive promotional emails about new products, special offers, or other relevant content.
  • To comply with legal obligations: We may retain information as required by law, such as for tax, regulatory, and compliance purposes.

5. How We Protect Your Information

We implement industry-standard security measures to safeguard Users’ personal information, including:

  • SSL encryption for secure communication
  • Secure payment processing via third-party payment gateways
  • Restricted access to personal data within our organization
  • Routine security audits and monitoring

However, while we take security seriously, no online transaction or data transmission can be guaranteed to be 100% secure. Users share information at their own risk.

6. Sharing Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. However, we may share information with third parties in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist in operating our business, such as payment processors, shipping partners, and email service providers.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose information when required by law, court order, or to protect our legal rights and prevent fraud.

7. Third-Party Websites & Links

Users may find advertisements or links on our Site that direct them to third-party websites. We do not control these external sites and are not responsible for their content, privacy policies, or business practices. Users should review the privacy policies of any third-party sites they visit.

8. User Rights & Data Access

Depending on your location, you may have rights regarding your personal data, including:

  • Accessing, correcting, or deleting your information
  • Opting out of marketing communications
  • Requesting a copy of the data we store about you
  • Restricting processing of your data

To exercise these rights, please contact us at info@plumbingsupplyrus.com.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Changes to This Privacy Policy

Plumbing Supply R Us reserves the right to modify this Privacy Policy at any time. When changes are made, we will:

  • Update the “Effective Date” at the top of this page
  • Notify Users via email or a prominent Site notice

Users are encouraged to review this policy periodically to stay informed about how we collect, use, and protect personal information.

11. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree, please refrain from using our Site. Continued use after policy updates will be considered acceptance of those changes.

12. Contacting Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Plumbing Supply R Us
1245 W. 134th St. Gardena, CA 90247
Phone: 424-655-3292
Email: info@plumbingsupplyrus.com
Website: www.plumbingsupplyrus.com