Turnaround

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

    Carriers

    Order Tracking

    If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

    Shipping Rates

    The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    Back Orders 

    If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

    How To Return An Item

    Your item must be in its original unused condition to be returned.  We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or a defective item). You must return the item within 10 business days of your purchase. 
    1. Login to your account. 
    2. View the order using the “Complete Orders” link under the My Account menu.
    3. Click the Return Item(s) button. 
    We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

    Refund

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

    Return Exceptions

    Merchandise that has been used, or altered will not be accepted for return or exchange